Lead and coach a team of eight customer service advisors in a supportive, people-first business.
Our client prides itself on great customer service and is looking for a Team Leader to coach and support a team of eight advisors.
What you'll be doing
- Leading, coaching and motivating your team
- Handling escalated customer queries
- Monitoring service levels and quality
- Running one-to-ones and supporting development
What we're looking for
- Experience leading a customer service or contact centre team
- A supportive, positive management style
- Comfortable using data to improve performance
What's on offer
- Monday to Friday, no weekends
- 25 days holiday plus your birthday off
- Ongoing leadership training